Student Support
Open Hours & Contact Details
Our student services team are on hand to offer helpful advice during your time as a student. You can contact them by phone, email or drop in to see them at the following times:
Mon-Thurs 8.30am – 6.00pm*

Friday 8.30am – 4.30pm

Mon-Thurs 8.30am – 5.00pm

Friday 8.30am – 4.30pm

Mon-Thurs 8.30am – 5.00pm

Friday 8.30am – 4.30pm

Bersham Road
Mon-Thurs 8.30am – 5.00pm

Friday 8.30am – 4.30pm

Mon-Thurs 8.30am – 6.00pm

Friday 8.30am – 4.30pm

*Term time only – 5pm during non-term
Tel: 0300 30 30 007


Financial Assistance
There are 3 main sources of financial support for students:

Age 16-18

You may be eligible for Education Maintenance allowance (EMA) or Financial Contingency Fund (FCF).

Aged over 19

You may be eligible for Welsh Government Learning Grant.

If you’re a full-time student living a minimum of 3 miles from the college, you may be eligible to travel free to and from college.

• You will only be able to use college buses if you have a valid bus pass.

• To get your bus pass, you will need to speak with Student Services.

• Your bus pass will be issued during induction in the first few weeks of term.

• You will not be allowed to travel on college buses unless you show your bus pass (after the first few weeks of term).

• You must behave in a way that does not offend others whilst travelling on college buses. If you misbehave on the college buses, the disciplinary procedure will be followed and your bus pass may be taken away from you.

• Please make sure that you arrive before the stated pick up time, as the bus will not wait for you.

All college bus transport leaves Coleg Cambria Deeside at 4.15pm,

Coleg Cambria Northop at 3.45pm, Coleg Cambria Llysfasi at 4.15pm,

Coleg Cambria Yale at 4.30pm and Coleg Cambria Bersham Road at 4.15pm

Disability Assistance
Please let us know if you have any specific needs or disabilities. Our trained staff will offer discrete and friendly support and advice.
Our counselling service can help you with any personal or emotional difficulties you may encounter during your time at college. We will arrange an appointment and offer you professional advice and support. Please call in to Student Services for an appointment.
The college is committed to ensuring that all students feel safe. If you are being bullied or see others being bullied, please tell your personal tutor or contact us in Student Services immediately.
The college is committed to your safety both in and out of college whilst you are a student with us. If you need to discuss your safety please contact the Safeguarding team on 0300 30 30 009, or go to Student Services.
Sexual Health
We provide advice for your health needs including contraception, pregnancy testing and sexual health. Appointments are not necessary just contact us for details. Free condoms are available.
College offers a Chaplaincy Service where you can talk confidentially to one of the team. If you see one of the chaplains please feel free to approach them. You can contact them at:
Careers Guidance
Student Service Advisors and Careers Wales offer advice and guidance on career inspiration, job opportunities and progression after your course. Call in if you wish to speak to somebody or visit Support is also available for UCAS applications.
Courses delivered in Welsh
A number of courses are available through the medium of Welsh/bilingually at the college in subjects ranging from Public Services to Agriculture.

You can:
• Submit written work in Welsh

• Follow specific course elements or modules in Welsh

• Follow work experience in a Welsh speaking environment

• Receive bilingual notes including terminology

• Have Welsh-medium assessments, entry interviews, tutorials and mentoring

• Enjoy social activities through the medium of Welsh

There are also numerous opportunities for you to follow Welsh Language courses as part of your English medium programmes.

More information:

Equal Opportunities
The College is committed to providing Equal Opportunities for all students, staff and visitors. We welcome people from all different backgrounds.

The College will not tolerate any discrimination or unfair behaviour on grounds of:

• Age – it does not matter whether you are aged 16 or 90, we will not allow anyone to be treated better or worse because of their age.

• Disability – where possible, we will provide facilities and make changes to enable people with a disability to make the most of their college experience.

• Gender – we will not treat women and men differently e.g., we welcome women and men on to all courses.

• Gender Re-assignment – any person proposing to undergo, is undergoing or has undergone a sex change process will be treated fairly.

• Marriage and Civil Partnership– it does not matter whether a person is single, married, separated or divorced, we will treat them fairly.

• Pregnancy and Maternity – we will treat people fairly when they are pregnant or on maternity leave.

• Race – we treat everyone fairly regardless of their colour, nationality, ethnic or national origins.

• Religion or Belief – you can expect us to treat everyone fairly, whatever beliefs they hold e.g. Buddhism, Christianity, Hinduism, Islam, Judaism or those who don’t believe in God.

• Sexual orientation – everyone will be treated fairly, regardless of whether they are heterosexuals, gay men, lesbians and bisexual people

College Standards
The College will not accept, or allow, our staff or students to discriminate or be unfair to others. This includes singling out or ’picking on someone’ because they are different. We will not tolerate any oppressive or bullying behaviour towards others, if such behaviour has been proven then the college disciplinary process will be started. We expect our students, staff and members of the public who use the College to respect others in the same way as we do.
Carers and Young Carers

The college is fully aware of the challenges faced by carers and young carers and is committed to improving your experience and opportunities as a Coleg Cambria student. For more information, please contact Carer Lead